Refund policy

Return & Refund Policy

Last updated: [09-08-2025]

Thank you for shopping with SheTights.
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Eligibility for Returns

  • You may request a return within [7/10/15] days of receiving your order.

  • To be eligible for a return:

    • The product must be unused, unwashed, and in the same condition you received it.

    • It must be in the original packaging with all tags, manuals, and accessories.

  • Certain items are non-returnable, including:

    • Personal care products (e.g., cosmetics, perfumes, hygiene items)

    • Innerwear, swimwear, and lingerie

    • Customised or personalised products

    • Perishable goods (e.g., food items)

2. Return Process

  1. Initiate a Return: Contact our customer support at [email/contact form link] with your order number and reason for return.

  2. Approval: Once your return request is approved, we will arrange a reverse pickup or guide you on how to ship the product back.

  3. Inspection: After receiving your item, we will inspect it to ensure it meets our return conditions.

3. Refund Process

  • Mode of Refund: Refunds will be made to your original payment method (Credit/Debit Card, UPI, Wallet, Net Banking) within [5-7 business days] after approval.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be made via bank transfer or wallet credit; you will need to share bank details.

  • Partial Refunds: If the returned product is used, damaged, or missing parts not due to our error, only a partial refund may be granted.

4. Exchange Policy

  • Exchanges are allowed for size or colour issues (where applicable).

  • If the desired replacement is unavailable, we will process a full refund.

5. Damaged or Defective Products

  • If you receive a defective or damaged product, notify us within 48 hours of delivery.

  • We will arrange for a replacement at no extra cost or issue a full refund.

6. Cancellation Policy

  • Orders can be cancelled before dispatch for a full refund.

  • Once shipped, the order can only be cancelled through the return process.

7. Contact Us

Email : contactshetights@gmail.com

Contact : 9484488899

Address : 311, 3rd Floor, Sharan Circle, Near Zundal Cross Road, Ahmedabad – 382424

⚖ Note: This policy is in accordance with the Consumer Protection (E-commerce) Rules, 2020 and other applicable laws in India.