Refund policy

Return & Refund Policy

Last updated: [09-08-2025]

Thank you for shopping with [Your Store Name].
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Eligibility for Returns

  • You may request a return within [7/10/15] days of receiving your order.

  • To be eligible for a return:

    • The product must be unused, unwashed, and in the same condition you received it.

    • It must be in the original packaging with all tags, manuals, and accessories.

  • Certain items are non-returnable, including:

    • Personal care products (e.g., cosmetics, perfumes, hygiene items)

    • Innerwear, swimwear, and lingerie

    • Customised or personalised products

    • Perishable goods (e.g., food items)

2. Return Process

  1. Initiate a Return: Contact our customer support at [email/contact form link] with your order number and reason for return.

  2. Approval: Once your return request is approved, we will arrange a reverse pickup or guide you on how to ship the product back.

  3. Inspection: After receiving your item, we will inspect it to ensure it meets our return conditions.

3. Refund Process

  • Mode of Refund: Refunds will be made to your original payment method (Credit/Debit Card, UPI, Wallet, Net Banking) within [5-7 business days] after approval.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be made via bank transfer or wallet credit; you will need to share bank details.

  • Partial Refunds: If the returned product is used, damaged, or missing parts not due to our error, only a partial refund may be granted.

4. Exchange Policy

  • Exchanges are allowed for size or colour issues (where applicable).

  • If the desired replacement is unavailable, we will process a full refund.

5. Damaged or Defective Products

  • If you receive a defective or damaged product, notify us within 48 hours of delivery.

  • We will arrange for a replacement at no extra cost or issue a full refund.

6. Cancellation Policy

  • Orders can be cancelled before dispatch for a full refund.

  • Once shipped, the order can only be cancelled through the return process.

7. Contact Us

Email : contactshetights@gmail.com

Contact : 8485911122

Address : 311, 3rd Floor, Sharan Circle, Near Zundal Cross Road, Ahmedabad – 382424

⚖ Note: This policy is in accordance with the Consumer Protection (E-commerce) Rules, 2020 and other applicable laws in India.